Inreach, Outreach focuses on our Experts by Experience taking information on how to access services within the Birmingham Changing Futures Together project, directly to where the clients are.

We have realised that often, the best person to talk to is someone who has been through similar experiences.

Our Experts by Experience have been trained to go out to Crisis Point organisations, where we may expect clients to fall through the gaps, for example hostels.  It’s at these crisis point organisations where our Experts by Experience reach out to clients with 2 multiple and complex needs, and refer them into our No Wrong Door network.

It’s all about our Experts by Experience sharing their skills and experience, to help others find the right support at the right time.

Here’s what our Experts say

I’ve been in and out the prison system since the age of 16. I’ve done many years behind the door with life passing me by. But now I’ve changed it all around.

Our aim for every citizen in Birmingham is hope. I can’t but we can – together.

I was high every day for 20 years. Ready for change? Talk to me or my friends, we can help.

By engaging with services I was able to make changes to my life.

Being entrenched in years of addiction took its toll on my life. Working with Birmingham Changing Futures Together has given me the hope and inspiration in my recovery to progress and help others with complex needs.


Bev Hardman - Project Support Assistant