About Us

bcft_badge_rgb_med-resOn 12 February 2014 the Big Lottery confirmed that it was investing £9,950,000 in a Birmingham project to support adults with multiple and complex needs. The project started on 24 June 2014.

The Big Lottery Fund has defined people with multiple and complex needs as individuals who experience at least two of the following:

  • Homelessness
  • Addiction and problematic substances misuse
  • Risk of reoffending
  • Mental ill health

We remember this list by thinking of the word ‘HARM’

The project focuses on long-term service and system change to support individuals to lead a fulfilled life and to ensure that successful models and approaches pioneered through this project become mainstream.

  • Services must be seamless and integrated
  • There must be better and earlier identification and diagnosis of complex needs so that an integrated, holistic service response is triggered sooner
  • Better tracking and monitoring of progress and outcomes is needed
  • Data needs to be shared between providers so that service users are not repeatedly required to “tell their story”.
  • Support needs to be more intensive and more ‘guided’.
  • Better signposting and referral pathways and mechanisms are needed.
  • Service users must be at the forefront of service design and system change.
  • Partners too will need support and encouragement in this challenging work.

The main proposals contained in the business plan include:

  • Every Step of the Way –  a commitment to involve at least 120 experts by experience each year involved in design, development and monitoring of services;
  • Lead workers advised by Peer Mentors – to help individuals with complex needs navigate services to find the right recovery and support package;
  • No Wrong Door –  a group of organisations committed to not turning people away and to a collaborative approach to delivering services;
  • iCAT – an intelligent  common assessment tool –  so that people with complex needs only need to tell their story once, by sensitive sharing of information while respecting confidentiality;
  • Inreach/Outreach signposting, especially involving experts by experience in face-to-face communication;
  • Beyond the Basics programme –  opportunities and support in developing positive lifestyles and friendship groups  which will help sustain recovery;


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