New approach at DWP transforms engagement

The Department for Work & Pensions (DWP) has incorporated new ways of working pioneered by Birmingham Changing Futures Together to better engage those with Multiple and Complex Needs.

“Based in the Jobcentres across the city, our team wants to support people,” explained Michelle Wilson Partnership Manager at the Department for Work & Pensions (DWP). “But when those people are the city’s most vulnerable, this is challenging and complex. Working collaboratively with Peer Mentors in Shelter, St Basils and SIFA Fireside, we are evolving our approach, building the trust of people with multiple and complex needs and, as a result, helping
them get the support they need to transform their lives.”

Click below to read more in our case study of new approaches at the DWP.

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New approach at DWP transforms engagement

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