Inreach Outreach

Expert support right where it's needed

About Inreach Outreach

Inreach Outreach focuses on our staff with lived experience going out in the community directly to the people who need support, giving them information and guidance on getting help through Birmingham Changing Futures Together. Our staff have been trained to go out to “crisis point” organisations, where we may expect clients to fall through the gaps in the system.  It’s at these crisis point organisations where our staff reach out to clients with Multiple and Complex needs, and refer them into our No Wrong Door network.

"Being in recovery myself, I am passionate about inspiring and motivating others to engage in the support that they need to live a fulfilling life. I work with a small but capable team of Experts by Experience, who at some stage in their lives have experienced multiple and complex needs. We are now helping to support others, by sharing our own lived experience and journeys. This enables individuals to be motivated so they are able to work towards their own recovery."
Bev Hardman
Lead Engagement Worker

Soho & The Jewellery Quarter

A new branch of Inreach Outreach places our engagement workers within the communtiy of the Soho & Jewellery Quarter ward of Birmingham building links with the people who live there to help identify those who need support and would not normally be comfortable accessing services. They also work to improve support for people accessing shared accommodation and enhance the work done by statutory and third sector services in the area.
  • A team with first-hand experience of the challenges that come with having complex needs, using their lived experience to engage with people on a personal level.
  • Support and guidance for agencies that wish to increase their knowledge of how best to support individuals with Multiple & Complex Needs.
  • A direct pathway for referring individuals into services including Changing Future’s No Wrong Door, so they only have to tell their story once. 
  • People who struggle to navigate services which seem to complicated.
  • Frontline staff who want to improve their knowledge of Multiple & Complex Needs.
  • Housing providers looking to improve their services for tenants.

We work in partnership in the community with:

  • Birmingham Safeguarding Adults Board
  • Birmingham City Council
  • West Midlands Police
  • West Midlands Fire Service

The Team

Soho Map-page-001

Soho & Jewellery Quarter project funded by


Get In Touch

For all general queries on Inreach Outreach, contact us with the details below.

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