Service User Perspective Peer Support Research

PIE Symposium
24th January 2019
Highlights from the Evaluation of Birmingham Changing Futures Together
10th April 2019

This service user perspectives study represents one strand of the wider local evaluation. The scope of this strand is a qualitative assessment of BCFT service user perspectives, specifically the No Wrong Door network, Beyond the Basics beneficiaries and those assigned a Lead Worker/Peer Mentor.

Read the Service User Perspective Peer Support Research here.

This study utilises peer research methodology, which is a form of participatory research. This means that people who are normally the subjects of research are directly involved in the research design, implementation and data analysis. Participatory research, as an approach, was originally developed in the 1970s and 1980s as an alternative to largescale survey studies which were perceived to give insufficient
attention to people’s local knowledge.

The lived experience of peer researchers can encourage people being interviewed to open up to in a way that can be difficult in traditional research due to the power dynamics which can exist between researchers and research participants. We recognise that participants often prefer to
speak to someone who is perceived as credible, and their perception of personal experience is key. Aligned to this, is a general mistrust that those with multiple disadvantages have towards perceived authority figures and educational establishments, including researchers.

Peer researchers involved in this project received accredited training in research methods, ethics and safeguarding from Revolving Doors. All peer researchers who participated achieved their Level 2 OCN Accredited Peer Research Qualification. During their research activity they received
ongoing support from the Revolving Doors Involvement Team.