No Wrong Door

Bringing together specialised agencies from across the city to give full support to people facing multiple disadvantage.

About No Wrong Door

No Wrong Door is a network of organisations that work together to ensure that individuals gain access to all of the support they require simultaneously. With better communication and an agreed set of standards, No Wrong Door partners aim to improve the health and wellbeing of those they support and prevent people falling through the gaps between services.

The Approach

The No Wrong Door Approach is an approach to working with individuals with multiple disadvantage. The approach is triggered at the moment an individual with multiple disadvantage presents at; or is identified by a partner organisation. By adopting a No Wrong Door approach partner organisations offer coordinated multi-agency support which prevents or helps an individual move away from crisis.

The No Wrong Door approach aims to:

  • Break down silo working between people and between organisations.
  • Change and improve the way in which agencies communicate with Individuals and with each other.
  • Establish an open network of quality assured members who are committed to continuous improvement.

We encourage organisations to do this via:

  • Spotlight sessions for frontline staff
  • Lets Talk sessions
  • Service guide
  • NWD Approach Training
  • Sharing good practice via newsletters
  • Multi Agency Meetings (MAM)
  • Shared case management system (iCAT)
  • Quality Standards
  • Workshops
  • Network Meetings

Who can join?

Any service providing relevant, frontline services directly to Individuals facing multiple disadvantage.

No Wrong Door Members

The No Wrong Door Network is made up of voluntary & statutory organisations across Birmingham who help support those with multiple disadvantage. If you are interested in becoming a member please get in touch via [email protected]

Service Guide

Our brand new Service Guide gives information on all of the organisations who are members of the No Wrong Door network, the services they provide and their referral criteria. It’s a great place to start for sector professionals or prospective clients before making referrals into the No Wrong Door network.

Download the Service Guide


Single Referral Pathway

All services provided by NWD Partners can be accessed by anyone through a single referral form. This form is structured to gain essential information about the referred person and their needs, so that service providers can assess their suitability, get in contact quickly and begin work together as soon as possible. The single referral form also means that even if a person presents at a service which is unsuitable for them, they can be referred to the right places in 10 minutes, and that they only need to tell their story once. Click “Make A Referral” below to access our referral form.

Who can the network support?

All individuals referred must meet the following criteria:

  • Aged 18 or over
  • Living in Birmingham
  • Have a current need in at least two of the following areas: Homelessness, Substance Misuse, Mental Health & Risk of Reoffending

Make a Referral

Due to the Coronavirus pandemic most of our partners are offering limited services, and some are not accepting new referrals. We are also working on a basis of verbal consent while social distancing and lockdown restrictions are in effect. To make a referral to No Wrong Door Network during this time, please ensure you use the special version of the referral form below. For guidance on sending referrals, click here.

NWD Privacy Statement

Please click here to read the No Wrong Door Privacy Statement

To make a referral to No Wrong Door during this time, please ensure you use this special version of the referral form:

Download the Referral Form

NWD Spotlight Sessions

Get to know our members by joining a NWD Spotlight Session. These short virtual Q&A sessions allow frontline staff to ask questions of each of our members to better understand the support they offer and how the work.

If you would like to attend the next Spotlight Session, please email [email protected]

You can view the latest Spotlight Session below.

Monday 7th December

The No Wrong Door Navigator service, interviewed by NACRO

Monday 25th January

NACRO, interviewed by WAITS

Tuesday 2nd February

Cranstoun, interviewed by NACRO

The No Wrong Door Quality Standard is a quality mark designed specifically for services providing support to adults with or at risk of multiple disadvantage defined as homelessness, alcohol and/or substance misuse, re-offending or offending behaviour and issues with mental health.

The Quality Standards are developed around six core principles and set out the baseline of best practice. The standards enable providers to evidence how their service implements the core principles in a structured way and is a practical mechanism to maintain quality and drive improvement.

The Core Principles are:

  • Person centred
  • Accessible
  • Collaborative Working
  • Prevention
  • Safeguarding
  • Continuous Improvement [ are there any images we can use for these words to break up text?]

In scoping these standards, work has also been done to collect the views of service providers and Experts by Experience through Birmingham Changing Futures Together. Specific attention has been given to the need to encourage the system of support around the service user, rather than expecting service users to conform to service requirements.

You can download the Standards here

Who has been awarded the standard?

  • BSMHFT Liaison and Diversion Service
  • Pegasus Supported Housing

To apply for the standards please download and complete this form and send to: [email protected]

“I think that working as part of No Wrong Door has allowed me to support clients in a seamless way, which means that clients are able to access appropriate support in a timely manner.”

– NWD Support Worker

Get in touch

For all general queries on Birmingham Changing Futures Together, contact us with the details listed.

Email: [email protected]

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