The No Wrong Door Quality Standard is a quality mark designed specifically for services providing support to adults with or at risk of multiple disadvantage defined as homelessness, alcohol and/or substance misuse, re-offending or offending behaviour and issues with mental health.
The Quality Standards are developed around six core principles and set out the baseline of best practice. The standards enable providers to evidence how their service implements the core principles in a structured way and is a practical mechanism to maintain quality and drive improvement.
The Core Principles are:
- Person centred
- Collaborative Working
- Continuous Improvement [ are there any images we can use for these words to break up text?]
In scoping these standards, work has also been done to collect the views of service providers and Experts by Experience through Birmingham Changing Futures Together. Specific attention has been given to the need to encourage the system of support around the service user, rather than expecting service users to conform to service requirements.