With lived experience, Peer Mentors quickly form crucial trust-based bonds with clients, who then engage more fully. The partnership of Peer Mentors and Lead Workers, who have a track record in support provision, is being shown to increase the likelihood of lasting change.
“We have been there; we understand what they’re going through,” said Peer Mentor Mohammed Azad Azam. “We know how frightening it can be to leave what you know behind. But our very existence proves it’s possible!”
Birmingham Changing Futures Together delivers the Lead Worker and Peer Mentor Service through partners, including Shelter. It also runs the No Wrong Door Network, which models new approaches. With 18 organisations working in partnership, this approach sees service users as people, not a collection of issues.
Read the story of Azad and Lead Worker Christine Grover to find out more about the Lead Worker and Peer Mentor Service.