Using Lived Experience to help those most in need
The Lead Worker Peer Mentor service (LWPM) provides support to people with 3 or more Multiple and Complex Needs (Homelessness, Substance Misuse, Mental Health Issues and Risk of Reoffending).
LWPM staff are a dedicated team of Lead Workers who are skilled and experienced in multiple and complex needs supported by Peer Mentors with lived experience who have faced many of the issues affecting people with MCN. This combination gives a empathetic approach to support to bridge the gap between the services themselves and those that use services. The service offers a ‘tailored support approach’ to assist with health and wellbeing. This approach helps to increase trust in services and engagement rates thereby reducing the risk of clients being in a revolving door of engagement and disengagement. We support clients to identify future goals and work with them in a way that empowers them to achieve their own desired outcomes, stability and priorities.
We are working hard to inform effective change within Birmingham and beyond by taking a unique approach that delivers strong results and achieves the best possible outcomes for our clients. By doing so we inform, influence and positively change the landscape of service and commissioning and provision, mapping future pathways with clients that remain at the heart of the design, delivery and championing of their own support.